Shockwave Service & Support
At Kinas Medical, we believe in a well-rounded partnership – and that doesn’t stop at the sale. Our top-tier equipment and accessories are rivaled only by our technical support and experienced staff. Shockwave service support
As a family-owned and operated company that cares deeply about our customer base, we support our clients before, during and after their purchase or lease.
Shockwave Care that prioritizes you
What kind of Client Care can you expect from a Kinas Medical purchase?
- Client-focused assistance with equipment acquisition including purchase, lease and financing
- Training with every shock wave system sold
- Technical support and 24-hour emergency assistance
- Proactive preventive maintenance service to keep your shock wave equipment running and at peak performance
- Upgrades
- Quick turnaround on repairs
- Exceptional warranty on new equipment: 24 months or 1 million pulses
- The most knowledgeable shock wave staff
- Quick turnaround on repairs
How does Kinas Medical determine the right plan for each client?
- Purchasing a shock wave unit outright
- Purchasing shock wave equipment via a payment plan
- Purchasing a pre-owned unit at a substantial discount
- Trade-In of an older unit
- Leasing a shock wave unit
- Lease with option to buy
- 30 day trial for shock wave equipment
- Onsite demonstration of shock wave equipment (within the continental U.S.)
Our pledge is to provide you unparalleled client service, whenever you need us, and to minimize any downtime associated with a service event.
Shockwave Service Support offerings
Training for all shock wave units
Depending on the unit and the intended uses, training can be in-person, online or by phone. We are happy to train staff and technicians as well. For additional help, check our Parts and Accessories page for radial transmitter tips for different uses (ligament, tendon, muscle), carrying cases (including soft and hard cases) hand piece service kits, etc.
Full-fledged support – at any time
Our client support includes training, repairs and maintenance, supplies and accessories, and free, after-hours phone assistance and technical support on all shock wave equipment. Client satisfaction is our top priority and has been since our founding in 2000. We understand the importance of being there for our clients – whether it’s a simple question or a need for technical services.
Warranties for peace of mind
Depending on the unit and the intended uses, training can be in-person, online or by phone. We are happy to train staff and technicians as well. For additional help, check our Parts and Accessories page for radial transmitter tips for different uses (ligament, tendon, muscle), carrying cases (including soft and hard cases) hand piece service kits, etc.
Flexible options
We are committed to distributing high-quality, robust and reliable shock wave products for all, but we also believe that service should be available beyond your product sale – even if you didn’t purchase a product from us. Our after-sale client care and technical support is provided by experienced professionals. We are happy to service your device — regardless of where you purchased it.
Join the Movement
For more information about our shock wave products and services, or potential career opportunities, get in touch with us here:
